Frequently Asked Questions

Carson Management currently operates in the Phoenix metropolitan area, including Paradise Valley, Scottsdale, Tempe, Mesa, Glendale, Peoria, and Fountain Hills. We limit our operating area to ensure local expertise and market representation.

We live, work, and raise our family in Phoenix, making us truly local. Our roots in the area allow us to offer hands-on property management that larger firms simply can't match. By limiting the number of properties we manage, we can provide exceptional customer service to guests and unparalleled personal attention to each property. 

Our commitment to excellence is reflected in our 100% guest approval rating and our properties consistently maintaining 5 out of 5 stars, earning us Airbnb SuperHost and VRBO Premier Host status. We take pride in showcasing the unique attributes of each property, ensuring a customized experience for both guests and owners.

Carson Management works with a variety of properties in the Phoenix metropolitan area. As a boutique Phoenix-based company, we limit the number of properties we work with to ensure that each property receives the highest level of customer service. Due to this limit, we carefully evaluate each qualified property to ensure it meets our hospitality standards for quality, ensuring an exceptional experience for our guests.

We provide a straightforward, transparent, commission-based pricing model, billed on the nightly revenue. This means we only earn when our property owners do. 

Our management fee is 25%.

The following items are included in our management fee:

• Consumables: Toilet paper, paper towels, dish soap, laundry soap, shampoo/conditioner/body wash.
• Welcome basket stock: Snacks, cookies, and chips.
• Can Monkey Garbage Management: Trash-to-curb subscription service.
• Wynd Sentry (or comparable): Real-time noise, occupancy, and smoke monitoring.
• Property Inspection: If the property remains empty for more than two weeks, the Contractor or associate will inspect the property.
• Gas grill tank inspection*
• Gardener*
• Pool Cleaning*

*If applicable

Our full-service management includes stocking supplies and consumables for your property, such as toilet paper, paper towels, dish soap, laundry soap, shampoo/conditioner/body wash. 

At Carson Management, we are committed to providing our guests with nothing but a five-star experience from the moment they book a property to their arrival and throughout their stay. To ensure that our guests enjoy a cohesive experience across our portfolio of properties, we require that all properties feature the same high-quality amenities. These amenities include custom embroidery robes, professional photography, and brand creation and property branding. The onboarding fee helps cover the costs associated with ensuring that each property meets these standards, providing a consistent and exceptional experience for our guests.

The onboarding fee includes brand creation and logo design, listing creation, property branding, an electronic house manual, professional photography of the property, an initial deep clean, Schlage Home Lock (or comparable)*, integration with various booking channels, Wynd Sentry (or comparable), custom embroidery robes (1x per guest), bedroom linens (x2 per bedroom), bathroom linens (x2 per guest), and pool linens (x2 per guest)*.

*If applicable

Properties are listed on Airbnb and VRBO/HomeAway, where we are highly rated premier superhosts. Additionally, properties are listed on Booking.com, TripAdvisor, Hopper, Expedia, Nofie, Houfy, and others capturing 99% of the short-term rental traffic.

We also offer a direct booking site allowing guests to avoid high fees and encourage return visits by offering direct discounted rates.

Yes, you can! Please schedule personal stays in advance through the Owners Portal. After your stay, cleaning of the property will be coordinated and billed accordingly to the Property Owner.

Yes, you can track your property's performance and bookings through the Owners Portal. The portal provides detailed insights into reservations, earnings, and guest reviews.

We use various dynamic pricing tools and research comparable listings in the area to set competitive rates.  Our property prices are updated daily based on factors like local events and seasonal demand. 

Yes, Carson Management offers both initial property setup and design services on a project-by-project basis for short-term rentals. Between our onboarding and design team, we specialize in creating unique properties that meet the high standards of Arizona travelers while ensuring cost-effectiveness. We focus on resource allocation to maximize profitability, ensuring your property is visually appealing, distinct from comparable listings, and optimized for both guest satisfaction and financial success.

We can assist you in transitioning your property management services to Carson Management.